Account and Data Deletion

How to Delete Your Account

In the app

Go to Profile › Settings › Privacy Settings › Delete Account and confirm. Your account and its data are permanently deleted, including your profile, photo, preferences, saved places, journeys, Moments and progress. You are signed out immediately. This cannot be undone.

By email

If you cannot access the app, email our support team from the email address linked to your account:

Email an Account Deletion Request

Email: support@uncoverplaces.com
Subject: Account Deletion Request

Suggested message:

Hello UNCOVER Support,

I would like to request deletion of my UNCOVER Places account and associated personal information.

Please let me know if any additional verification is required.

Thank you.

We may ask you to confirm your identity before deleting your account.

Deactivating instead of deleting

The app also offers Profile › Settings › Privacy Settings › Deactivate Account. Deactivation signs you out and disables your account, but it does not delete your personal information. To have it deleted, use Delete Account.

What Happens to Your Data?

When an account is deleted, associated personal information will be deleted or anonymized where required, subject to applicable legal obligations and justified retention requirements.

Records of purchases are kept for legal and accounting reasons, but they are no longer linked to your account.

Important

Deleting the app from your device does not necessarily delete your account or information stored by UNCOVER.

Privacy Questions

For further information, consult our Privacy Policy or contact support@uncoverplaces.com.