SUPPORT
How can we help?
We're here to help you get the most out of UNCOVER Places.
Whether you need assistance with your account, have a question about a journey, encounter a technical issue, or simply want to share feedback, we'd love to hear from you.
Contact Support
When contacting support, please describe your issue and include any relevant details that may help us understand and resolve it.
Please never send passwords, payment card numbers, or other sensitive credentials by email.
Frequently Asked Questions
Is UNCOVER Places free?
UNCOVER Places is free to download and offers travel discovery features. Certain Signature Journeys or additional experiences may require payment. Any applicable price is displayed before purchase.
How do I create an account?
Open UNCOVER Places, choose the registration option, and follow the instructions. You may need to verify your email address to complete registration.
How do I create a personalized journey?
Use the journey creation feature, select your preferences, and follow the guided process to generate a personalized itinerary.
What are Signature Journeys?
Signature Journeys are curated itineraries designed to showcase destinations through selected places and experiences.
Can I customize a journey?
UNCOVER supports journey personalization. Available modifications and any additional charges depend on the journey and its current status.
Where can I find my journeys?
Your acquired journeys are available in the Journeys tab of the app, under My Journeys.
What should I do if the app is not working correctly?
Try restarting the app and checking your internet connection. If the problem continues, contact support@uncoverplaces.com with a description of the issue and your device details.
How do I request account deletion?
Visit our Account Deletion page for instructions and information about how your personal data is handled.
How can I report incorrect place information?
Contact support@uncoverplaces.com and include the place name and a description of the issue.
How do I contact UNCOVER?
Email support@uncoverplaces.com.